I hope everyone is well. Whilst we are still a little way off from our first InstantKB.NET 2012 beta I wanted to quickly share a screen grab showing the new ticket & email management features coming with our 2012 update… I'm super excited about this update. Mainly because we've addressed the single most requested feature since our 2011 update. That is email support. With InstantKB.NET 2012 you can now manage & respond to customer support emails (or any type of emails for that matter) right from within InstantKB.NET. Yay :) Managing Inbound Support Viewing a Ticket (sample data) As you can see from the screen grabs we are already using a early release internally to manage evaluation requests coming from our web site. Please bear in mind the screen grabs show sample data as we are still very much in development. This would typically be a support requests from a customer. To help manage the large volume of enquiries received as a result of opening InstantKB.NET to email we've redesigned the ticket management interface with the single goal of making it extremely quick & easy to organize, assign and identify which issues need action from you. The screen grabs don’t' reflect this however we have also rewritten the ticket management interface from the ground-up taking advantage of several responsive design techniques to provide a really snappy quick interface. I can't wait to get a demo online to demonstrate this. To combat spam (as InstantKB.NET can now check your email) we have a bayesian filter (which you can train if required) alongside other checks on the mail server IP to auatomtcaily move messages above a specific customizable spam threshold to your Junk mail folder. You can see the options for setting up a mail server within InstantKB.NeET below… You may notice how you can choose to move emails to a specific tab within InstantKB.NET. This allows you for example to create a new custom tab called "Bugs" and have any emails addressed to "email@example.com" appear within this tab. We have lots of other improvements coming in 2012 that I've not touched on here. I'll save these for another post. I'll be working to post updates here as development continues. What Next We are keen to get early feedback from our customers. Whilst we don't have a beta yet if you would like to express your interest in helping us once the beta is available please email me on firstname.lastname@example.org or use our feedback form . We would welcome your assistance. If you have any general comments please don't hesitate to post below or use the contact methods above. I look forward to posting further news on our InstantKB.NET 2012 update very soon.