We recently released our InstantKB.NET 2011 update. This is a major update and offers a number of new features we are confident will help your company more effetely manage your customer support. We've put together a short 2 minute video highlighting some of the key features & improvements you can find within our latest InstantKB.NET 2011 update. To learn more please click the play button below :) Thank you to everyone who assisted in providing feedback during our recent InstantKB.NET BETA. We are hard at work on the next updates for both InstantForum.NET & InstantKB.NET and I hope to be posting further news soon.