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Our new web site + news on our 2013 product updates
Posted 4 Years Ago
Ryan Healey
General
2 comments
Some of you may have noticed we've recently gone live with our new web site and branding. I hope you all agree and think this is an improvement over our previous design. We wanted to overhaul our designs across both our web site and products to...

Announcing Visual Studio 2012 support
Posted 4 Years Ago
Ryan Healey
General
2 comments
We are proud to announce our products work great with the latest Visual Studio 2012 release. Both InstantForum 2012 and InstantKB 2011 can be opened within Visual Studio 2012 without any migration or upgrade wizard. You can modify our...

InstantASP launches new web site + Seeking InstantKB 2014 beta...
Posted 3 Years Ago
Ryan Healey
General
In preparation for the relapse of our InstantKB 2014 update we've recently launched our new web site. We hope you like it. Our own knowledgebase, ticketing system, documentation area & this very blog are all now running the latest C# version of...

A sneak peak at InstantKB.NET 2012
Posted 5 Years Ago
Ryan Healey
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4 comments
I hope everyone is well. Whilst we are still a little way off from our first InstantKB.NET 2012 beta I wanted to quickly share a screen grab showing the new ticket & email management features coming with our 2012 update… I'm super excited...

12 tips to improve your customer support & save you time
Posted 6 Years Ago
Ryan Healey
-
5 comments
We recently published a white paper containing 12 practical tips you can put to use right away to help provide a more responsive, well managed customer support experience. A few practical changes and improvements can help turn your customer support into...

InstantKB.NET 2011 Video Overview
Posted 7 Years Ago
Ryan Healey
-
1 comment
We recently released our  InstantKB.NET 2011 update. This is a major update and offers a number of new features we are confident will help your company more effetely manage your customer support.   We've put together a short 2 minute video...

InstantKB.NET 2011 BETA 1 - Online Demo
Posted 7 Years Ago
Ryan Healey
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1 comment
Hi All, Hope your all very well. I'm delighted to announce you can now test drive the forthcoming InstantKB.NET 2011 release via our online demo at… http://demos.instantasp.co.uk/InstantKB2011 To login as and administrator please use… ...

InstantKB.NET - Looking for BETA testers
Posted 7 Years Ago
Ryan Healey
-
1 comment
We've been hard at work recently getting the next major InstantKB.NET update ready . This update contains a number of improvements. For a complete list please see http://instantasp.co.uk/Products/InstantKB/InstantKB2010.aspx I'm excited to...

InstantKB.NET 2010 - Coming Soon
Posted 7 Years Ago
Ryan Healey
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1 comment
  Hi All, I'm very excited to share with you today the improvements you can expect to find within the forthcoming InstantKB.NET 2010 update. Whilst we are still a few weeks from the first public beta you can find a detailed list of all the improvements...

Further improvements to online documentation
Posted 7 Years Ago
Ryan Healey
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3 comments
Hi All, Hope everyone is very well. We've been hard at work recently improving our online documentation for both InstantForum.NET & InstantKB.NET. Some of the new areas include… Creating InstantForum.NET 2010  Plug-ins ...

New Online Documentation Area Coming Soon
Posted 7 Years Ago
Ryan Healey
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1 comment
Hi All, Hope your all very well. I just wanted to share with you the new documentation area we are developing to help our customers get the most from InstantForum.NET and InstantKB.NET. Alongside traditional installation & configuration...

Visual Studio.NET 2010 + .NET 4.0 Support
Posted 7 Years Ago
Ryan Healey
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With the recent release of Visual Studio.NET 2010 & the .NET 4.0 Framework I'm sure many of you will be wanting to use InstantForum.NET or InstantKB.NET within Visual Studio.NET 2010.   The great news is InstantForum.NET 2010 & InstantKB.NET 2.0 will...

iPhone / Mobile skin for InstantKB.NET 2.0.6
Posted 8 Years Ago
Ryan Healey
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2 comments
Hi All, Hope your all very well. I just wanted to share some screen grabs of the forthcoming InstantKB.NET 2.0.6 iPhone skin. This skin will be available for download to all existing InstantKB.NET 2.0.6 on Monday 16th November from within your...

Instant KB.NET 2.0.6 Active Directory Module Released
Posted 8 Years Ago
James Trott
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1 comment
Hey All, I hope I find you all very well, thought I'd take the time to post and let you know that the 2.0.6 version of our Active Directory Module has been released today, which has been overhauled slightly to make use of the improvements in 2.0.6 and...

InstantKB.NET 2.0.6 Released
Posted 8 Years Ago
Ryan Healey
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1 comment
Hi All, Hope everyone is well. Just following up from my previous post . I'm delighted to announce InstantKB.NET 2.0.6 was released yesterday. Existing customers can access the update via our My.InstantASP client area at...

InstantKB.NET 2.0.6 Update (available Monday)
Posted 8 Years Ago
Ryan Healey
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5 comments
I just wanted to let you know you can expect InstantKB.NET 2.0.6 to be available for download on Monday. The primary purpose of this release is to resolve a handful of rendering issues specific to Internet Explorer 8 (IE8) when editing & adding...

Problems searching PDFs with InstantKB.NET?
Posted 8 Years Ago
Ryan Healey
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2 comments
A InstantKB.NET customer reported to us yesterday he was having problems with PDFs not appearing within search results when expected. We ran over the obvious points to ensure the attachments are saved to the database & the...