Menu

Search

InstantKB 2014-1 Released
Posted 3 Years Ago
Ryan Healey
InstantKB
I'm delighted to announce today our InstantKB 2014-1 release is now available to existing customers for download. This update introduces several new significant improvements to related articles and article tags as well as resolving several issues...

Super simple related articles within InstantKB 2014-1
Posted 3 Years Ago
Ryan Healey
InstantKB
Our InstantKB 2014-1 release will be available next week. This update resolves a few minor issues we've discovered since the 2014 release however more importantly the 2014-1 update now significantly improves the related articles which many of you...

InstantKB 2014 Released
Posted 3 Years Ago
Ryan Healey
InstantKB
After several months of development & 5 BETA releases I'm a little excited to announce today our InstantKB 2014 release has now gone final and is available to existing customers for download. This is a huge update for us and now completes our...

InstantKB 2014 lets you copy & paste screen grabs
Posted 3 Years Ago
Ryan Healey
InstantKB
We've always allowed you to embed images into articles or support tickets within InstantKB. However previously this was a little painful as you would have to first save the image locally and then upload the image via the “Image Manager” when...

InstantKB 2014 BETA Demo Online
Posted 3 Years Ago
Ryan Healey
InstantKB
3 comments
After several months of development I'm delighted to announce today our first InstantKB 2014 BETA is now online and available for testing via our online demo at http://demos.instantasp.co.uk/InstantKB2014/ Whilst we don't have a BETA download...

InstantKB 2014 shows you your top customer service issues
Posted 3 Years Ago
Ryan Healey
InstantKB
We've included several new reports within InstantKB 2014. Our new search reports show you all search activity within your knowledgebase and helps you identify the top issues your customers are searching for. Our new search reports also let...

InstantKB 2014 helps you identify customer service bottlenecks
Posted 3 Years Ago
Ryan Healey
InstantKB
For each tab within InstantKB 2014 we now provide a dedicated reports page showing the key performance indicators for that tab. These indicators vary depending on the tab content type. For support ticket / custom form tabs we wanted to provide...

InstantKB 2014 shows you how your customer support content is...
Posted 3 Years Ago
Ryan Healey
InstantKB
For each tab within InstantKB 2014 we now provide a dedicated reports page showing the key performance indicators for that tab. These indicators vary depending on the tab content type. For Knowledgebase, Troubleshooter & Download tabs we...

The new InstantKB 2014 Admin & Staff Control Panels
Posted 3 Years Ago
Ryan Healey
InstantKB
For our forthcoming InstantKB 2014 update we've completely redesigned both the Admin & Staff Control Panels for InstantKB 2014. We had a few goals with this redesign and I’ll go into each breifly below. New Responsive Design Probably...

The new global real-time search within InstantKB 2014
Posted 3 Years Ago
Ryan Healey
InstantKB
We wanted to make it super easy to quickly search your entire knowledgebase with InstantKB 2014. . Previously you would have to visit each tab to search only the content within that tab and we really didn’t have a great way to perform a...