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InstantKB 2016 Active Directory Released
Posted 8 Months Ago
Ryan Healey
InstantKB
Hi All. I'm delighted to announce today the release of our InstantKB 2016 Active Directory Module and our InstantKB 2016-3 update. The InstantKB 2016 Active Directory Module provides enterprises with a seamless single sign on experience for InstantKB...

InstantKB 2016-2 Released
Posted 8 Months Ago
Ryan Healey
InstantKB
Hi All. I hope everyone is well. A few weeks back we released InstantKB 2016-1 which introduced the new InstantKB REST API. This has proved very popular and it's great to hear we are heading in the right direction with this. Today I'm delighted to...

InstantKB 2016-1 Released
Posted 9 Months Ago
Ryan Healey
InstantKB
Hi All, I hope everyone is well. Last week I announced the new forthcoming REST API for InstantKB 2016-1 . This week I'm delighted to announce the official release of the InstantKB 2016-1 update. This update introduces the first version of...

The InstantKB REST API + API Explorer
Posted 9 Months Ago
Ryan Healey
InstantKB
Over the last few months we've been hard at work developing a completely new set of simple RESTful services for both InstantForum & InstantKB. I'm pleased to share today some of our progress with this work by introducing the official...

Versioning within InstantKB 2016
Posted Last Year
Ryan Healey
InstantKB
I hope everyone is well. As we are getting close to our InstantKB 2916 release I wanted to share some of the improvements you can expect to find in this update. For InstantKB 2016 we’ve introduced a new set of versioning & auditing tools to...

InstantKB 2015-2 Released
Posted 2 Years Ago
Ryan Healey
InstantKB
Hi All. I hope every is well. We are delighted today to announce the release of our InstantKB 2015-2 update. Alongside resolving a number of smaller issues identified since our InstantKB 2015-1 release our InstantKB 2015-2 release introduces a...

InstantKB 2015-1 Released
Posted 2 Years Ago
Ryan Healey
InstantKB
Hi All, It's been a week since our InstantKB 2015 release. So far the feedback has been extremely positive however as with most major releases we have found a few issues. To address these issues I'm delighted to announce today our InstantKB...

InstantKB 2015 Released
Posted 2 Years Ago
Ryan Healey
InstantKB
We are super excited to announce the next evolution of our leading ASP.NET help desk. InstantKB 2015 is the culmination of just over 5 months work and as you'd expect we've introduced a whole bunch of highly requested features, fixed hundreds of...

InstantKB 2015 RC 1 Released
Posted 2 Years Ago
Ryan Healey
InstantKB
Hi All, I hope everyone is well. I'm super excited to share with you today our first release candidate for the forthcoming InstantKB 2015 update. This update is now available to existing InstantKB 2014 customers upon request. If you would like...

InstantKB 2014-1 Released
Posted 3 Years Ago
Ryan Healey
InstantKB
I'm delighted to announce today our InstantKB 2014-1 release is now available to existing customers for download. This update introduces several new significant improvements to related articles and article tags as well as resolving several issues...

Super simple related articles within InstantKB 2014-1
Posted 3 Years Ago
Ryan Healey
InstantKB
Our InstantKB 2014-1 release will be available next week. This update resolves a few minor issues we've discovered since the 2014 release however more importantly the 2014-1 update now significantly improves the related articles which many of you...

InstantKB 2014 Released
Posted 3 Years Ago
Ryan Healey
InstantKB
After several months of development & 5 BETA releases I'm a little excited to announce today our InstantKB 2014 release has now gone final and is available to existing customers for download. This is a huge update for us and now completes our...

InstantKB 2014 lets you copy & paste screen grabs
Posted 3 Years Ago
Ryan Healey
InstantKB
We've always allowed you to embed images into articles or support tickets within InstantKB. However previously this was a little painful as you would have to first save the image locally and then upload the image via the “Image Manager” when...

InstantKB 2014 BETA Demo Online
Posted 3 Years Ago
Ryan Healey
InstantKB
3 comments
After several months of development I'm delighted to announce today our first InstantKB 2014 BETA is now online and available for testing via our online demo at http://demos.instantasp.co.uk/InstantKB2014/ Whilst we don't have a BETA download...

InstantKB 2014 shows you your top customer service issues
Posted 3 Years Ago
Ryan Healey
InstantKB
We've included several new reports within InstantKB 2014. Our new search reports show you all search activity within your knowledgebase and helps you identify the top issues your customers are searching for. Our new search reports also let...

InstantKB 2014 helps you identify customer service bottlenecks
Posted 3 Years Ago
Ryan Healey
InstantKB
For each tab within InstantKB 2014 we now provide a dedicated reports page showing the key performance indicators for that tab. These indicators vary depending on the tab content type. For support ticket / custom form tabs we wanted to provide...

InstantKB 2014 shows you how your customer support content is...
Posted 3 Years Ago
Ryan Healey
InstantKB
For each tab within InstantKB 2014 we now provide a dedicated reports page showing the key performance indicators for that tab. These indicators vary depending on the tab content type. For Knowledgebase, Troubleshooter & Download tabs we...

Our new web site + news on our 2013 product updates
Posted 4 Years Ago
Ryan Healey
General
2 comments
Some of you may have noticed we've recently gone live with our new web site and branding. I hope you all agree and think this is an improvement over our previous design. We wanted to overhaul our designs across both our web site and products to...

Announcing Visual Studio 2012 support
Posted 4 Years Ago
Ryan Healey
General
2 comments
We are proud to announce our products work great with the latest Visual Studio 2012 release. Both InstantForum 2012 and InstantKB 2011 can be opened within Visual Studio 2012 without any migration or upgrade wizard. You can modify our...

The new InstantKB 2014 Admin & Staff Control Panels
Posted 3 Years Ago
Ryan Healey
InstantKB
For our forthcoming InstantKB 2014 update we've completely redesigned both the Admin & Staff Control Panels for InstantKB 2014. We had a few goals with this redesign and I’ll go into each breifly below. New Responsive Design Probably...


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