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10 Strategies to Help You Successfully Monetize Your Community
Posted 2 Years Ago
Ryan Healey
General
There are many reasons people choose to create an online community. Businesses may want to interact with & help customers. Individuals may want to create a community to discuss an interest or serve a niche. Whatever the reason building &...

Apology for the Azure outage yesterday (November 19th)
Posted 3 Years Ago
Ryan Healey
General
Yesterday was frantic for us as we scrambled to identify connectivity issues affecting our web site & hosted customers. Due to the lack of updates via the Azure management portal and the Azure status page (these pages shown all services as...

Common keywords & SQL Server full-text search
Posted 7 Years Ago
Ryan Healey
General
1 comment
We spent some time recently helping a InstantKB customer. The customer was seeing unexpected search results within InstantKB.NET when using SQL Server full text search & a Boolean "ALL / AND" keyword search.. Unexpected Search Results The...

InstantASP Upgrades + Email Issues
Posted 4 Years Ago
Ryan Healey
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1 comment
UPDATE: Tuesday 19th Nov 5.25pm GMT - Our email maintenance is now complete and all emails should be working as previously. If you've recently sent an email we will be responding as quickly as possible. We've been upgrading many areas of our...

Going C# & ASP.NET 4.5 – oh my
Posted 4 Years Ago
Ryan Healey
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2 comments
Disclaimer: If you're not a developer using our products this post may not interest you. From a business / end users perspective our products will not change. Of course we are adding some great new features & improvements within the next releases to...

12 tips to improve your customer support & save you time
Posted 6 Years Ago
Ryan Healey
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5 comments
We recently published a white paper containing 12 practical tips you can put to use right away to help provide a more responsive, well managed customer support experience. A few practical changes and improvements can help turn your customer support into...

Further improvements to online documentation
Posted 7 Years Ago
Ryan Healey
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3 comments
Hi All, Hope everyone is very well. We've been hard at work recently improving our online documentation for both InstantForum.NET & InstantKB.NET. Some of the new areas include… Creating InstantForum.NET 2010  Plug-ins ...

New Online Documentation Area Coming Soon
Posted 7 Years Ago
Ryan Healey
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1 comment
Hi All, Hope your all very well. I just wanted to share with you the new documentation area we are developing to help our customers get the most from InstantForum.NET and InstantKB.NET. Alongside traditional installation & configuration...

Why choose InstantASP hosted services?
Posted 8 Years Ago
James Trott
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2 comments
I've just finished up another batch of support tickets, and one of the clients happened to mention that they were impressed at the speed of turnaround on their issues, and how helpful we've been since their service was set up (I'm not trying to blow our...

Data Centre Trip (Our hosted services rack)
Posted 8 Years Ago
Ryan Healey
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We recently had to pop down to the data centre to perform some maintenance. During the stip we got some snaps of our hosted serivces rack which i wanted to share. Some of you may be interested :) Front Of Rack Notice the under floor cooling...

Instant KB.NET 2.0.6 Active Directory Module Released
Posted 8 Years Ago
James Trott
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1 comment
Hey All, I hope I find you all very well, thought I'd take the time to post and let you know that the 2.0.6 version of our Active Directory Module has been released today, which has been overhauled slightly to make use of the improvements in 2.0.6 and...

Improvements at InstantASP
Posted 8 Years Ago
James Trott
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1 comment
Some of you may have noticed the recent launch of our Hosted Services, on the back of this, several improvements have been made, with more in the pipeline here at InstantASP, so I thought I'd take some time out of my schedule to run through what those...

Problems searching PDFs with InstantKB.NET?
Posted 8 Years Ago
Ryan Healey
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2 comments
A InstantKB.NET customer reported to us yesterday he was having problems with PDFs not appearing within search results when expected. We ran over the obvious points to ensure the attachments are saved to the database & the...