Yesterday was frantic for us as we scrambled to identify connectivity issues affecting our web site & hosted customers. Due to the lack of updates via the Azure management portal and the Azure status page (these pages shown all services as operational)...
Posted 3 Months Ago
Ryan Healey
InstantKB
0 comments
I'm delighted to announce today our InstantKB 2014-1 release is now available to existing customers for download. This update introduces several new significant improvements to related articles and article tags as well as resolving several issues...
Our InstantKB 2014-1 release will be available next week. This update resolves a few minor issues we've discovered since the 2014 release however more importantly the 2014-1 update now significantly improves the related articles which many of you have...
Posted 3 Months Ago
Ryan Healey
InstantForum
0 comments
It's only been 2 days since our InstantForum 2014 release and already I'm delighted to announce the release of our InstantForum 2014-1 update. This update addresses a few minor issues discovered since the 2014 release and also introducing a new option...
Posted 3 Months Ago
Ryan Healey
InstantForum
0 comments
I'm just a little excited today to announce the official release of InstantForum 2014. We know from listening to customers over the last year that SPAM is a ever growing problem. To help our customers keep there communities free of spam o ur...
I hope everyone is well. We are delighted today to announce the release of our InstantForum 2014 BETA 2 update. This is the first BETA release we are making available for general download to existing InstantForum 2013 customers. This update is ready for...
Posted 4 Months Ago
Ryan Healey
InstantForum
0 comments
I hope everyone is well. We've been hard at work on our InstantForum 2014 update and are now only a few days away from our first public BETA. Our 2014 update aims to significantly improve our spam detection & protection capabilities. This update also...
Posted 4 Months Ago
Ryan Healey
InstantKB
0 comments
After several months of development & 5 BETA releases I'm a little excited to announce today our InstantKB 2014 release has now gone final and is available to existing customers for download. This is a huge update for us and now completes our migration...
We've always allowed you to embed images into articles or support tickets within InstantKB. However previously this was a little painful as you would have to first save the image locally and then upload the image via the “Image Manager” when composing or...
We've included several new reports within InstantKB 2014. Our new search reports show you all search activity within your knowledgebase and helps you identify the top issues your customers are searching for. Our new search reports also let you easily...
For each tab within InstantKB 2014 we now provide a dedicated reports page showing the key performance indicators for that tab. These indicators vary depending on the tab content type. For support ticket / custom form tabs we wanted to provide reports...
For each tab within InstantKB 2014 we now provide a dedicated reports page showing the key performance indicators for that tab. These indicators vary depending on the tab content type. For Knowledgebase, Troubleshooter & Download tabs we focused on...
In this video Scott provides a brief introduction to our new task management platform - wuudo. We know there are many existing task management tools & SaaS services. We've used most of them over the years to help us manage our projects here at...
Posted 5 Months Ago
Ryan Healey
InstantKB
3 comments
After several months of development I'm delighted to announce today our first InstantKB 2014 BETA is now online and available for testing via our online demo at http://demos.instantasp.co.uk/InstantKB2014/ Whilst we don't have a BETA download...
We are working hard to get our next version of InstantForum ready. I just wanted to share some of the key areas we are focusing on for the next release. Whilst we have some nice approval & moderation features already within InstantForum to help combat...

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