Hey All,I mentioned in my last blog entry that we were making more updates to My.InstantASP in order to better streamline our support ticket system and turnaround, and better facilitate service for our hosted services customers. I'm pleased to inform you all that this work is now completed.
Hosted services customers can now access their account details via the new 'My Hosting' Link within the My.InstantASP menu, although passwords must still be requested via support. We have also improved the searching and filtration of tickets, to automatically tag and highlight hosted services tickets, so that our hosting management personnel can identify and address hosting issues ASAP. It is for this reason that it is vital that hosted services customers raise new issues via the ticketing system unless for some reason My.InstantASP is unavailable.
For our regular customers, several optimisations, improvements and fixes have been added to My.InstantASP to improve the speed of the interface when lodging tickets, and streamline our process to enable us to turn support tickets around faster, improving our support provision to you the customer.
We're constantly making changes and alterations to our services and provision and are always pleased to hear customer feedback to allow us to make such improvements to better serve our customer base, as such we'd always be glad to hear from you, please feel free to comment on this blog entry with any additions you'd like to see in My.InstantASP in the future.